Frequently Asked Questions
Everything you need to know about our silver jewelry and services.
Are all your products made from genuine sterling silver?
Yes, every piece at Hersey & Son is crafted from high-quality 925 sterling silver and carries a full UK hallmark to guarantee its authenticity and purity.
Do you offer professional engraving services?
We specialize in personalized jewelry. Many of our items can be custom engraved with names, dates, or messages by our expert craftsmen before being dispatched.
How long does shipping take within the UK?
Standard delivery typically takes 2-3 working days. We also offer an express next-day delivery service for urgent orders placed before our afternoon cutoff time.
What is your return policy?
We offer a 30-day return window for most items in their original condition. Please note that personalized or engraved pieces are non-returnable unless they are faulty.
How should I care for my silver jewelry?
To maintain its shine, we recommend cleaning your silver with a soft polishing cloth and avoiding contact with harsh chemicals, perfumes, or chlorine.
Does my order come with gift packaging?
Absolutely. Every purchase is delivered in our signature Hersey & Son gift box, accompanied by a care card and a silver polishing cloth.